Gifts that are sent to businesses require a signature. Gifts being shipped to residential addresses are normally delivered with no signature required. At the driver's discretion, he/she will either leave the package in a safe place at the home or leave notice of the delivery attempt with contact information. We assume no responsibility for the packages that are left, although problems are almost unheard of. We may, at our option, require a signature for deliveries going to major metropolitan residential addresses or other areas where we feel it would be safer to obtain a signature to prove delivery

PLEASE be certain of your address before ordering! We pass along to the UPS, fee of $10 for the correction, Unfortunately, the gift will probably not get to the destination in time for the important occasion if you supply an incorrect address when ordering. If you have ordered one of our fresh-baked cookie arrangements, you run the risk that the cookies will not be fresh. Make sure that you include apartment or suite numbers if applicable - the carriers will charge the $10 fee for this as well.

Ground shipping is the most economical way to ship your gift. However, we recommend that you ship your cookies to arrive at your recipient's address within 5 business days. Our cookie gift bouquets will normally be shipped via UPS for ground shipments. The shipping cost is not included in the bouquet price. Ground shipping prices are calculated PER BOUQUET/GIFT and can vary based on the size and weight of the item

Sorry, UPS, cannot deliver to a PO or APO Box

No. We only ship to the 48 contiguous states

No

We do offer discounts on orders totaling $1000 or more. If you have a large order, we recommend that you email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

If your order has not already been shipped, we can cancel it. To do so, please contact our customer service department immediately at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If your order has already been shipped out for delivery, we will be unable to cancel it.

We guarantee that you will be satisfied with our products. If you are unhappy with an item please email us. Be sure to include your original order number, name, telephone number, the best time to get a hold of you if necessary and a detailed explanation of the problem. Problems must be reported to us within one week of shipment receipt in order for the guarantee to be valid. One of our customer service representatives will contact you within one business day. We will work with you to rectify the situation

The gift photos shown online are accurate depictions of what your gift will look like when your recipient opens his/her package. Most of our gifts are wrapped in a cellophane bag or shrink wrap and finished with a large bow. Each gift also includes an enclosure card with your message. The gift will arrive in a large shipping box packed with bubble-wrap and/or blank newsprint.
Please keep in mind that due to demand, it may be necessary for us to occasionally substitute items of equal or greater value than those shown online. We always try to use an item with a similar theme or genre. No refunds will be issued for an item that we had to replace

To ensure the highest quality, we recommend that they are consumed within a week of receipt. Otherwise, they can be frozen to preserve their freshness

If your recipient has a peanut or other food allergy, we DO NOT recommend that you buy a product from us. The iced cookies can contain peanut oil and/or almond paste for flavor

We specialize in a particular style of gourmet cookies. All of our cookies are fresh-baked daily to ensure that you receive the tastiest cookies available. We take pride in offering a large selection of cookie arrangements should satisfy anyone's taste buds

Our cookies are not Kosher

No. We recommend that you ship the package to the patient's home or to a family member or friend that can take it to the hospital. This is for your protection. Our carriers must deliver to the hospital dock and then the internal hospital staff must get the gift to the patient. In the past, we found that nearly 50% of the time the internal hospital delivery department either lost the package or left the package sitting for extended periods of time which meant they didn't get it delivered to the patient before they checked out. Since we have no control over internal hospital delivery, our customers were often having to pay for reshipment and arguing with hospitals about lost packages